With confirmation number BS2EL9, my flight was set to go from Atlanta to Burbank, with a connection in San Francisco. I have had literally the worst airline experience of my life today with United airlines. I sent United this letter, but no one is gotten back to me yet. The plane departed after 9 PM and arrived at 10:30 PM for a 5:46 PM scheduled departure."Ĭons: "It was not a good experience at all. Departure time got rescheduled to 8:30 PM. After an hour we were informed that the plane was not able to fly and instructed to go to another gate for another plane. We boarded the plane and waited for departure but a few minutes later the pilot informed us that "he just got here" and that there were mechanical problems that would cause further delay. Scheduled departure time was 5:46 PM but the time got pushed back until we boarded around 6:30, departure was rescheduled to 6:50 PM. We were then told that we would have to wait until the pilot and crew arrived before boarding. While some lined up to give up their seats and bags, those who chose to remain on the original flight were forced to wait before boarding the plane. When it was near the time for departure we were informed that the plane had been downgraded and requests were made for some to give up their seats for a later flight or check carryon bags to make room for other passengers. The next day we arrived at the airport 2 hours before boarding and waited at the gate. The attendants, appeared disinterested and impolite but upon prompting provided us with a hotel voucher for the night. The gate attendants informed me that my flight had left, my bags were on the way to my destination city and that I would need to spend the night in the connection city. I got off the plane at 10:15 PM and ran to my connection gate arriving exactly at 10:20. The pilot stated that all connections "were aware of our delay" and gave us the gates for each connection. Unfortunately, upon arrival to the connection airport the pilot informed us that we would have no gate to de-board the plane. However, I did arrive at the connection airport around 9:40 PM which would have given just enough time to arrive at the connection gate. I realized at that point that I would possibly miss my connection, which was scheduled at 10:20 PM. After about 30 minutes the pilot notified us that we would be delayed 40 minutes because we had nowhere to land at my connection airport. Upon getting on the first flight we began to prepare for takeoff. I chose a flight with a connection staring at 7 PM. At 5 AM the day of the flight I received notification that the first flight would be delayed, making connection impossible, I was prompted to select another flight to arrive to my destination. Cons: "I had a flight with a connection starting at 6 PM on a Monday.
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